Responsible Gaming
at dp111 — Play Safe

1 Our Commitment to Responsible Gaming

At dp111, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. As Bangladesh's leading online sports betting and casino platform, we take our responsibility to players seriously. Our responsible gaming programme is built on three core principles: prevention, protection, and support.

Prevention means we work proactively to stop problem gambling before it starts. We provide clear information about the risks of gambling, enforce strict age verification, and give every dp111 player access to powerful self-management tools from the moment they register their account. Protection means that when a player shows signs of gambling-related harm, we have systems in place to identify this early and intervene appropriately — including automated monitoring of betting patterns and direct outreach from our support team. Support means that any player who reaches out to us for help will receive a prompt, compassionate, and non-judgmental response.

dp111 is firmly committed to ensuring our platform is never used by anyone under the age of 18. We also recognise that even adult players can develop unhealthy relationships with gambling, and we have invested significantly in the tools and training necessary to help any player who needs it. This Responsible Gaming page explains all the protections available to you and tells you how to use them.

• Strict 18+ age verification enforced at registration and during KYC review
• Player-controlled deposit, loss, and session time limits available at any time
• Cooling-off periods and temporary time-out features accessible on demand
• Permanent and temporary self-exclusion options with no penalty
• 24/7 customer support in Bangladesh Standard Time for responsible gaming queries
• Automated system monitoring for unusual or at-risk betting behaviour
• SSL-encrypted and fair-play-certified platform with transparent RTP data

2 18+ Age Restriction

dp111 is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion offered by dp111. This is a non-negotiable requirement that applies to every user in Bangladesh and all other jurisdictions where dp111 accepts players.

2.1 Age Verification at Registration

Every new dp111 account is subject to mandatory age verification. At the point of registration, you are required to confirm that you are 18 years of age or older. dp111 reserves the right to request identity documents — including a Bangladesh National Identity Card (NID), passport, or driving licence — at any time to verify your date of birth. Accounts that cannot be verified as belonging to an adult will be suspended immediately and any funds held will be returned via the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer as applicable).

2.2 Protecting Minors from Access

If you share a computer, smartphone, or tablet with a minor, we strongly urge you to take active steps to prevent underage access to dp111. Practical steps include logging out of your dp111 account after every session, using a strong and unique password that you do not share, enabling device-level parental controls, and never saving your dp111 login credentials in a browser that a minor can access.

If you suspect that a person under the age of 18 has registered or is using a dp111 account, please report this to us immediately at [email protected]. We will investigate and take appropriate action without delay.

3 Player Protection Tools

dp111 provides every registered player with a comprehensive set of self-management tools that can be activated at any time through your account settings or by contacting our support team. These tools are designed to help you stay in control of your gambling activity and maintain healthy habits.

3.1 How to Activate These Tools

All player protection tools can be activated through your dp111 account settings panel. Navigate to "Account Settings" and then select "Responsible Gaming" to view and configure your current limits. Changes to limits that make them more restrictive (e.g., lowering a deposit limit) take effect immediately. Changes that relax or remove a limit are subject to a mandatory 7-day cooling-off period before taking effect, giving you time to reconsider.

If you need assistance setting up any of these tools, our support team is available 24/7 via email at [email protected] and can help you configure the right protections for your circumstances.

3.2 Reality Checks

dp111 offers an optional reality check feature that sends you a notification at a regular interval of your choosing — every 30, 60, or 90 minutes — during an active gaming session. The notification shows you how long you have been playing and your net win or loss during that session, helping you make an informed decision about whether to continue or take a break.

4 Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in yourself. The following are common warning signs that gambling may be becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use the self-exclusion tools available on dp111 or to seek independent support.

5 Self-Assessment Questionnaire

The following questionnaire is adapted from widely used problem gambling screening tools. Answer each question honestly. If you answer "yes" to three or more questions, we strongly recommend speaking with a support professional or using dp111's self-exclusion tools immediately.

6 Self-Exclusion

Self-exclusion is the most powerful tool available to a player who feels their gambling is out of control. When you self-exclude from dp111, your account is suspended and you will be unable to log in, deposit, or place bets for the duration of the exclusion period. During a self-exclusion period, dp111 will also suppress all marketing communications to your registered email address and phone number.

6.1 Available Exclusion Periods

6.2 How to Request Self-Exclusion

1. Log in to your dp111 account and navigate to "Account Settings".
2. Select "Responsible Gaming" from the settings menu.
3. Choose "Self-Exclusion" and select your preferred exclusion period.
4. Confirm your request. The exclusion takes effect immediately upon confirmation.
5. You will receive an email confirmation to your registered address. dp111 will cease all marketing communications immediately.
6. If you cannot access your account, email [email protected] with the subject line "Self-Exclusion Request" and we will process your request within 24 hours.

6.3 Returning After Exclusion

If you have taken a time-out or medium/long-term exclusion and wish to return to dp111 after the period has elapsed, you will be required to contact our support team. We will not automatically reactivate any excluded account. Before reactivation, our team will check in with you to confirm that you feel ready to return and will remind you of the responsible gaming tools available to you. For permanent closures, account reactivation is not possible under any circumstances.

7 Support Organisations

If you feel that gambling is having a negative impact on your life, please do not suffer in silence. A number of organisations provide free, confidential, and non-judgmental support to people affected by problem gambling. dp111 encourages every player who needs help to reach out — whether through our own support team or through one of the independent resources listed below.

dp111 does not have a formal affiliation with any of the above organisations, but we recognise the vital work they do and encourage players to make use of these resources freely and without embarrassment. Seeking help is a sign of strength, not weakness.

8 Contact dp111 Support

Our dedicated responsible gaming support team is available around the clock, seven days a week, in Bangladesh Standard Time (BST, UTC+6). Whether you want to set up a deposit limit, request self-exclusion, ask a question about your account activity, or simply talk through any concerns you have about your gambling habits, we are here to help without judgment.

8.1 How to Reach Us

8.2 What to Expect When You Contact Us

When you contact our responsible gaming team, you will be connected with a trained support agent who understands the sensitive nature of gambling-related concerns. All communications are treated with strict confidentiality. Our team will listen to your situation, explain all available options, help you set up any protective tools you require, and — if appropriate — provide referrals to professional support organisations in Bangladesh.

We will never pressure you to continue gambling, dismiss your concerns, or make you feel unwelcome for raising a responsible gaming issue. Your wellbeing matters to dp111 far more than any deposit or wager.

dp111 Responsible Gaming — Key Commitments