dp111 Privacy Policy

1 Information We Collect

When you interact with dp111 — whether by visiting our platform, registering an account, making a deposit, placing a bet, or contacting our support team — we may collect a variety of personal data. The categories of data we collect, and the context in which we collect them, are detailed below.

1.1 Account Registration Data

When you create a dp111 account, we collect the personal information you provide directly, including:

• Full legal name
• Date of birth (for mandatory age verification)
• Residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)
• Email address
• Mobile phone number (used for account verification and security alerts)
• Chosen username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to enforce our mandatory 18+ age restriction, dp111 may request copies of identity documents including your Bangladesh National Identity Card (NID), passport, or BRTA-issued driving licence. These documents are processed securely and used solely for the purpose of verifying your identity and age. Document images are stored encrypted and are never shared with third parties except as required for the verification process itself.

1.3 Financial and Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), dp111 collects and retains transaction-related information, including:

• Payment method details (bKash wallet number, Nagad account, Rocket account, Upay account, bank account or card details as applicable)
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history associated with your account

dp111 does not store full card numbers or full mobile banking PINs. Payment data is handled in accordance with applicable security standards and is processed via encrypted channels at all times.

1.4 Usage and Behavioural Data

As you use the dp111 platform, we automatically collect certain technical and behavioural data to improve performance, personalise your experience, and detect fraudulent activity. This includes:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on each section of the platform
• Betting and gaming activity including bet amounts, markets selected, game preferences, and session duration
• Login timestamps and session logs

1.5 Communications Data

If you contact dp111's support team via email at [email protected], we retain a record of that correspondence including your name, email address, the content of your message, and any attachments you send. This data is used to resolve your query, improve our support processes, and maintain records where legally required.

2 How We Use Your Data

dp111 uses the personal data it collects for specific, legitimate purposes directly related to operating a safe and reliable online sports betting and casino platform. The table below summarises the primary purposes for which your data is used and the legal basis for each use.

2.1 Marketing Communications

dp111 will only send you promotional communications — including offers related to BPL cricket season, Eid promotions, Pohela Boishakh bonuses, or VIP Club rewards — where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected] or updating your account communication preferences. Withdrawing marketing consent does not affect dp111's ability to send you transactional communications necessary for account operation, such as deposit confirmations, withdrawal notifications, and security alerts.

2.2 Automated Decision-Making

dp111 uses automated systems to assist with fraud detection, responsible gaming monitoring, and bonus eligibility assessment. Where an automated process produces a decision that significantly affects you — for example, an account restriction or bonus disqualification — you have the right to request human review of that decision by contacting our support team. We do not use fully automated profiling to make legally binding decisions about you without human oversight.

3 Data Sharing & Disclosure

dp111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the specific, limited circumstances described below.

3.1 Service Providers and Technology Partners

To operate the dp111 platform, we engage carefully selected third-party service providers who process data on our behalf. These include payment processors handling bKash, Nagad, Rocket, Upay, and card transactions; identity verification and KYC service providers; cloud hosting and infrastructure providers; game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi); and fraud detection technology partners. All such service providers are bound by contractual data processing agreements that restrict their use of your data to the specific service they provide and require them to maintain appropriate security standards.

3.2 Legal and Regulatory Disclosure

dp111 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, underage gambling, or other illegal activity. In such cases, dp111 will disclose only the minimum data necessary to comply with the legal obligation.

3.3 Business Transfers

In the event that dp111 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer via the platform or by email to the address registered on your account, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

3.4 No Third-Party Advertising Data Sharing

dp111 does not share your personal data with advertising networks, data brokers, or social media platforms for the purpose of targeting you with advertisements on other websites or applications. Any promotional communications from dp111 are sent directly through our own platform and email systems only.

4 Cookies & Tracking

dp111 uses cookies and similar tracking technologies to operate the platform, improve your user experience, and analyse how our services are used. A cookie is a small text file placed on your device when you visit dp111.bet.

4.1 Types of Cookies We Use

4.2 Managing Cookies

Strictly necessary and security cookies are required for the dp111 platform to function correctly and cannot be disabled without significantly impairing your ability to use the service. Functional and analytics cookies may be managed through your browser settings. Most modern browsers allow you to view, block, and delete cookies through their privacy or settings menu. Please note that blocking certain cookies may affect the performance and personalisation features of the dp111 platform. Instructions for managing cookies in popular browsers are available on the respective browser's support pages.

4.3 No Cross-Site Advertising Trackers

dp111 does not deploy third-party advertising tracker cookies that follow your activity across other websites after you leave dp111.bet. The analytics data we collect is used internally to improve our platform and is not shared with advertising networks.

5 Data Security

dp111 applies a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include the following:

5.1 Encryption

All data transmitted between your device and dp111's servers is protected by industry-standard SSL/TLS encryption. Sensitive data stored within our systems — including passwords, financial records, and KYC documents — is encrypted at rest using strong encryption protocols. Your password is stored as a cryptographic hash and is never accessible in plain text to dp111 employees or systems.

5.2 Access Controls

Access to personal data within dp111's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific categories of data are granted the relevant permissions, and all internal access is logged and monitored. dp111 employees undergo data protection awareness training and are bound by confidentiality obligations.

5.3 Infrastructure Security

dp111's platform is hosted on secure cloud infrastructure protected by enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring. We conduct regular security assessments and apply security patches promptly to address known vulnerabilities.

5.4 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, dp111 will notify affected users promptly and take immediate steps to contain and remediate the breach. We maintain a documented incident response procedure to ensure that any breach is handled efficiently and transparently.

6 Data Retention

dp111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it under applicable legal or regulatory obligations. The general retention periods we apply are as follows:

At the end of the applicable retention period, your personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Anonymised, aggregated data (from which you cannot be individually identified) may be retained indefinitely for statistical and analytical purposes.

7 Your Privacy Rights

As a dp111 player, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We will respond within 30 days.

Please note that some rights are subject to limitations. For example, the right to erasure does not apply where dp111 is required by law to retain the relevant data (such as financial transaction records required for anti-money laundering compliance). Where a right cannot be fully exercised due to a legal obligation, dp111 will explain this clearly in its response to your request.

8 Contact & DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dp111 handles your personal data, please contact us through the following channel:

8.1 Data Protection Contact

Email: [email protected] (plain text — not a clickable link)
Subject line for privacy matters: Privacy Policy Query or Privacy Rights Request
Response time: Within 48 hours for general queries; within 30 days for formal rights requests
Support hours: Around the clock, Bangladesh Standard Time (BST, UTC+6)

8.2 Policy Updates

dp111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered users via a prominent notice on the dp111 platform and, where appropriate, by email to the address registered on your account. The effective date at the top of this document will be updated to reflect the date of the latest revision. Your continued use of the dp111 platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with an update, you should cease using the platform and may request account closure as described in the dp111 Terms & Conditions.

8.3 Links to Related Policies

This Privacy Policy should be read alongside dp111's Terms & Conditions and Responsible Gaming Policy, which together form the complete set of rules and commitments governing your use of the dp111 platform.